We are looking for an IT Support Analyst. This is an on- site full-time permanent hire role in Greenville, NC primarily with a couple of days in Raleigh, NC with our client.
Responsibilities for an IT Support Analyst:
- Respond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required.
- Must be highly organized and good communicator
- Proper time management skills will be required to juggle the many support calls (written tickets, verbally, and/or in-person)
- Work with Hardware vendors to acquire, image, deploy, and ship pc’s to corporate support locations.
- Maintain knowledge and build experience in technical challenges and recommend solutions as deemed appropriate
- Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management
- Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment
- You have acquired a broad knowledge of all systems and have become a Subject Matter Expert in one or more disciplines within the IT field (Systems Admin, Network Admin, Security, Telecom etc)
- Superior customer support and ability to work with a diverse group of personalities
Required skills as an IT Support Analyst:
- 3+ years of experience with technical support and problem solving
- Bachelor’s degree preferred, preferably in an IT or Systems Administration discipline
- Proven ability to work autonomously, identifying problems, and solving independently
- Previous experience within wireless retail, technical services, telecom, or similar technology preferred
- Ability to work after hours and on weekends