Our client is looking for someone to join their growing team! Our client sells POS software, along with 3 other products. This position will be client facing.
The Functional Consultant creates a vision for what is to be built and work to be prioritized, represents customers as a decision maker for what is delivered when, translates customer requirements to development stories. Prepares and executes functional workshops and trainings. Verifies customer specific functionality based on the user preferences and acceptance criteria. Liaison between the customer and delivery team pertaining to system customizations.
Essential Duties and Responsibilities:
- Understands Customer needs and goals with delivery
- Support RFP/RFI processes
- Identification and high-level definition of customization opportunities
Customer Requirements
- Prepare, perform or support Discovery workshops
- Understand and analyze customer requirements
- Recommend how to implement requirements based on the capabilities of the companies standard solution
- Explain alternative approaches that will allow the customer to stay with standard functionality
- Identify and explain potential risks, guide the customer to a stable long-term solution
- Identify impact on interfaces and integration
- Be the interface between the customer, product management and customer Delivery teams
- Be the primary contact person for all functional questions
- Document User Stories and Acceptance Criteria
Create User Stories based on the customer requirements
- Abstract and standardize customer requirements
- Create detailed design of the functional processes as a basis for Delivery
- Discuss and align user stories with customer and get sign off
- Creates User workflows that showcase how the user (customer) is using the solution to be delivered
Creates Delivery Roadmaps Interfaces
- Responsible for the integration to other solutions
- Prepare test data, validate data, check content of interfaces
- End-to-End oversight and testing
Education Training, Experience & Technical Skills
- Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Industrial Engineering or relevant discipline
- Software development for retail environments a plus
- Retail Process Knowledge (Retail Experience)
- POS / Backoffice
- ERP / Store processes